Timber Ocean Limited (BIG-Head and BIG-Head Racing World) respects your right to privacy and is committed to protecting any personal information you provide to us. BIG-Head and BIG-Head Racing World is bound by the National Privacy Principles (NPPs) set out in the Privacy Amendment (Private Sector) Act 2000. The NPPs set out minimum standards of privacy protection in relation to the collection, holding, use, disclosure, management, access, correction and disposal of personal information.

You may request more information about the way BIG-Head and BIG-Head Racing World manages the personal information it holds by contacting BIG-Head and BIG-Head Racing World at the contact details set out below. Here is some general information about BIG-Head's and BIG-Head Racing World's information handling practices.

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What sort of personal information does BIG-Head and BIG-Head Racing World hold?

Generally, the type of personal information BIG-Head and BIG-Head Racing World holds consists of names, addresses, contact details, in the case of applications for an account with BIG-Head and BIG-Head Racing World, credit reference information.

How does BIG-Head and BIG-Head Racing World collect personal information?

BIG-Head and BIG-Head Racing World collects personal information mainly by way of forms, over the telephone, and by facsimile and email.

What does BIG-Head and BIG-Head Racing World mainly use personal information for?

BIG-Head and BIG-Head Racing World mainly uses personal information for the purpose of processing orders for its products, processing applications for an account with BIG-Head and BIG-Head Racing World, completing other transactions and assessing applications for employment with BIG-Head and BIG-Head Racing World.

From time to time Big-Head also uses personal information to give details about new products that become available, or other information about Big-Head and its products.

Who does Big-Head share personal information with?

In the case of applications for an account with Big-Head, Big-Head may disclose personal information received in connection with the application to credit reporting agencies and credit insurers.

How does Big-Head store and secure personal information?

Big-Head treats personal information as confidential and restricts access to it to those of its employees who need access to it for the purpose for which it was provided.

Paper records containing personal information are stored in secure cabinets or rooms which are locked after hours. Records stored in computer systems are protected by restricted password access, backed up daily and stored off site.

Credit card details processed on line are encrypted when being collected or transferred.

How can I gain access to my personal information held by Big-Head?

You can request access to your personal information at any time by contacting Big-Head at the contact details below. Big-Head will give you access to that information which it may provide by allowing you to inspect records or giving you a photocopy, printout or an accurate summary of the information.

Please note, however, that there are a limited number of situations in the NPPs where BIG-Head and BIG-Head Racing World is allowed to refuse access to personal information. In that case BIG-Head and BIG-Head Racing World will provide you with an explanation of its refusal and will give you access to any part of the information which is not exempt from access.

BIG-Head and BIG-Head Racing World will require evidence of your identity before giving you access to your personal information.

How can I make a complaint to BIG-Head and BIG-Head Racing World about its handling of my personal information?

If you wish to complain about a breach or possible breach of the NPPs by BIG-Head and BIG-Head Racing World concerning its handling of your personal information, please contact BIG-Head's and BIG-Head Racing World's Privacy Officer at the contact details below. BIG-Head and BIG-Head Racing World will acknowledge receipt of your complaint within 14 days and use its best endeavours to resolve the complaint to your satisfaction.

If you are not happy with BIG-Head's and BIG-Head Racing World's response, you may ask the Office of the Privacy Commissioner to investigate your complaint further.

More information

If you have any questions about BIG-Head's and BIG-Head Racing World's privacy policy or if you would like a copy of the National Privacy Principles, please contact: info@bigheadtoy.com